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Please click on the following links or scroll down to read our FAQs:
Q. What are
03x numbers?
New UK-wide 03 numbers were introduced by Ofcom, the UK Telecommunications regulator numbers in October 2007. Calls to 03 numbers will cost the same as calls to geographic numbers, and be included as part of any inclusive call minutes or discount schemes for geographic calls. This will apply to calls from any line. No revenue sharing will be permitted on calls to 03 numbers. The 03 code could be used by organisations with branches across the UK instead of 08 prefixed numbers. Unlike normal landline numbers, 03x numbers are not tied to one specific area of the UK. Calls are simply pointed to an existing landline number. Yes. 03x numbers simply point to an existing telephone or fax number. So whether a customer calls you on your 03x number or your normal landline number, you still receive the call. However, we can only provide statistics for the calls to your 03x numbers.
How long does it take to set up an 03x number? During the working week orders received before 4pm normally go through in under an hour. Urgent orders are connected one hour from point of order service levels permitting. Upon receipt of your order one of our advisors will contact you to confirm your instructions and answer any queries you may have. We will contact you again when your service is live. Please wait for this confirmation before promoting your new number(s). For more information on pricing please refer to the appropriate link on our Products and Services page.
You will receive a full VAT invoice in the post. You have 14 days to pay this invoice. Invoices are generated a month in arrears on or around the 16th of each month (so if you ordered a number in January, you would receive your invoice around the 17th February). We accept payment by Cheque/Postal Order, Credit/Debit card and Telephone/Internet banking. Details of how to pay appear on the back of your invoice. If your company or organisation is required to use a purchase order please speak to one of our advisors on 0800 505 3210, between 9.00am and 5.00pm, Monday to Friday.
If I used two different 03x numbers would I have to have two different landline telephone numbers? No. We can set up any number of 03x numbers to point to just one telephone number. This gives you the opportunity to use different numbers for different promotions, allowing you to measure the effectiveness of your marketing. Our Online Call Reporting service allows you to actively monitor and manage your telephony services account with us. By using this service, you can generate online reports of your telephony account, as well as administer the users within your company in order to create custom invoices. No. 03x numbers are only suitable for business use and not for domestic use. Whether you are a large company or a sole trader working from home, every business can benefit from our services. No. We will only route calls through to a normal UK landline telephone or fax number. If this is something that you are looking to do we normally recommend that you contact your line provider e.g. BT, and arrange to have a Call Divert service added to your package. This would give you the ability to divert calls to 'any' number you wish, and would also mean that you would have greater control over the delivery of your telephone calls. It’s very simple. Telephone or email us, quoting your name, your business name, the 03x number(s) in question and the new number that you would like the number to point to and we will do the rest. Please note that change of destination requests are Free of charge. During the working week change of destination requests received before 4pm normally go through in under an hour. If your change is particularly important or you have a large quantity of numbers to change please give us advanced notice of when you want to make a change (when possible). If the person requesting the change is not down as your company’s main contact on our system, we may call you to confirm your instructions.
As well as our standard numbers we also have lists of memorable numbers for you to choose from. For information on pricing and availability please phone one of our advisors today on 0800 505 3210.
Can 03x numbers be dialled from abroad? Unfortunately, it is not possible for any responsible operator to give a definitive yes or no answer. Whether or not someone abroad can call these numbers is dependant on the Network Carrier they are using e.g. AT&T, France Telecom etc, rather than the Country itself. If you are expecting large numbers of calls from overseas, we would recommend you add a line on your website/literature that says something like 'if you are calling from outside the UK please contact us on +44 208 123 1234 ..etc' Please remember that callers outside the UK will need to dial the 03x number in it's international format e.g. +44 330 123 1234. |
